Moving Slack channel to another WorkSpace and no longer receiving notifications to that channel

#1

Hi There,

We are currently migrating all of our channels from one workspace to another in slack and one of those channels would receive notifications from PagerDuty if there was an incident. We found when we moved the channel to the new workspace however, notifications ceased being sent to that channel. What would cause the notifications to stop being sent especially since the workspace we moved the channel to is already integrated with PagerDuty.

Thanks!

#2

Hello Brian,

Thanks for reaching out on our community space! To help answer this we would need an Incident example, and as this is a public space can you reach out to support@pagerduty.com?

Kind regards,
John